FAQ
How quickly will my item ship?
Due to the nature of being “made to order”, please understand we need up to 15 business days to manufacture your order. This excludes holidays and pre-planned production shutdowns. Once your item has shipped you will be notified by email!
Why are your products “Made to Order”?
Our mission is to offer a variety of products in many designs and finishes to allow you to make your space an expression of yourself. With this comes so many variations that it is truly impossible for us to stock every variation and thus we make exactly what you order, after the order is placed.
Do you accept returns of exchanges?
Considering we make what you ordered after the order is placed and the sheer size of product variations we offer, we do not offer returns or exchanges. Please review our policy to better understand this.
Do you ship internationally?
At this time we only ship in the USA to the continental 48 states. We envision changing this policy in the future so stay tuned and subscribe to our email updates.
Why do you offer a variety of wood species?
Different wood species have distinct characteristics making them unique when compared to another wood specie. As every individual has their own personal preferences, the distinct characteristics of one wood species may be more desirable than another. Please see our wood characteristic expectation page to learn more about each wood species we offer. Additionally, different wood species will take our stained finishing options differently. As an example, our Platinum stained finish will look different on each wood species.
Why does the paint/stain look different on different wood species?
The painted coating we apply lays on top of the surface of the wood while stain will soak into the wood. Therefore, our painted products do not show the natural characteristics of wood like our stained products do.
A special circumstance is when a product is painted oak. Under this circumstance the paint still lays on top of the surface but oaks surface is not flat, it is grainy so you will see some depth variation. The intensity of this will all be subject to the natural characteristics of the pieces of oak used to make your product. To highlight the grainy-ness, we recommend our painted oak product with a glaze.
Will my item look identical to the example pictures shown?
Due to the natural characteristics of wood, it will not be identical but very similar. Of course, other parts that are not made of wood will be very uniform like the metal numbers of the clocks we sell.
We should also note the true color of our product could vary from what you see on your electronic device due to display settings.
Can I do custom number fonts?
At this time, we only offer the metal numbers in our pre-selected font.
Where are the clocks made?
At our facility located in Michigan.
How are the clocks made?
Our product offering follows the same production flow as our Parent company’s product offering. Many of these tasks from the beginning of the process to final assembly are done by hand or with the assistance of specialized machinery that improve quality and consistency.
Why Choose Pioneer?
We would love to have you read “more about us” which dives deeper into this but the long story short is that we’ve specialized in finishing wood products for over 30 years (so we’ve learned a thing or two on how to do it right). In addition, since our product offering is “Made to Order” we can offer so many different finishing options and designs that truly let you make your space your own. We don’t think you’ll find another company offering so many options.
Do you offer other sizes?
At this time, we are only offering the clocks in 23” diameter. We hope to expand our product offering soon and we recommend signing up to receive promotional emails which will highlight when our product offering expands!